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Once you have decided on an item, you can add it to the shopping cart. Simply click on the button "Add to cart". Then you can go directly to the checkout, make changes in the shopping cart or add more products.
Note: For configurable items, the desired size or quantity must be selected in advance. Only then can such products be placed in the shopping cart.
No, you do not have to create a customer account. You also have the option to complete an order as a guest.
However, a customer account brings many benefits. In your customer account you can:
Yes, you are welcome to place your order by phone or by email at office@austriansupermarket.com. For data protection reasons, we can only complete orders for customers via prepayment or credit card (payment via link).
Note: Please make sure to read our terms and conditions before placing your order. Thank you!
In order for us to place your order, please provide the following information:
You can easily redeem a discount code on your order in the shopping cart or at checkout, in the “Overview and payment” step. Enter the code in the “Enter discount or voucher code” field and click “Apply”.
Note: Only one discount code can be redeemed per order. Excluded from the 5% discount are vouchers, sets and products that are already on sale.
If you have any questions or technical problems, please contact our support team.
A voucher or gift card can be easily redeemed in the shopping cart or at checkout, during the "Overview and Payment" step. Enter the code in the "Enter discount or voucher code" field and click "Apply".
Note: Several vouchers or gift card codes can be redeemed per order.
If you have any questions or technical problems, please contact our support team.
Of course, you can also place an order as a business customer. Just check the box "This is a business order" in Step 1 "Shipping" and provide your company name as well as your VAT identification number.
Please contact our support team regarding this.
Unfortunately, sometimes it can happen that the order confirmation ends up in the spam folder or be intercepted by a spam filter. Please also check if your inbox might be full and therefore no more emails can be received.
Another possible reason could be a typing error in the email address entered or that the order process was not completed correctly.
Please contact our support team before placing another order in such cases.
If you have a customer account, you will find an overview under "My Orders". Here you can see at a glance your orders including the order number, the order date, the purchase amount and the status.
Additionally, you can view the details by clicking 'View Order' for each order. Under this menu item, you also have the option to easily reorder an order. However, this is only possible if all products are currently available. If this is the case, “Reorder” will appear next to the order.
If you placed your order as a guest, you can always check the status and access the invoice for your order here.
You can find all important information regarding shipping, delivery times and delivery here. On the day of shipment you will receive a shipping confirmation including a tracking number for tracking the shipment by email.
Note: Please mind that for the payment method "Prepayment" the delivery time begins only after the payment has been received and that there is no shipping and no delivery on Saturdays, Sundays and public holidays.
If there is a delay in delivery, you will be informed via email.
Please contact our support team if you wish to cancel your order or individual products. As long as your order has not been prepared for shipping, we will try to fulfill your cancellation request.
To ensure that a cancellation can be processed - if still possible - please make sure to provide the following information in your request:
Unfortunately, we cannot make changes to orders that have already been completed. If you wish to modify or add products, we would need to cancel your current order, and you would then need to place a new one. Please contact our support team in this case.
Please contact our support team in case of change of shipping and/or billing address. As long as your order has not been prepared for shipping, we will try to fulfill your change request.
To ensure that a change can be made—if still possible—please make sure to provide the following information in your request:
It may happen that orders need to be split into several packages. In such a case, several tracking numbers are listed in the shipping information.
If not all products are listed in the shipping information, please do not be confused—it indicates a partial delivery. The remaining items will be shipped as soon as possible. If the additional delivery cannot be fulfilled, you will receive separate information about it.
Please don´t be confused if not all products are listed in a shipping confirmation. The outstanding products will be delivered as soon as possible.
The remaining items will be shipped as soon as possible, and you will receive a separate shipping confirmation for them. If the additional delivery is not possible, you will receive separate information about it.
For internal documentation and to process the claim with our shipping partner, please send us photos of the damage (affected product, outer and inner packaging). Thank you!
Our support team will find a customer-friendly solution for you.
Here you can create your personal customer account at any time. After entering the required information and clicking the 'Create an Account' button, you will automatically receive a confirmation link via email.
Note: If you do not receive this email, please check your spam folder.
Please log in to your customer account before starting the ordering process. Simply click on the "Account" button located at the top right of the shop.
Note: You can enter one or more billing and shipping addresses in your account under "My Addresses" beforehand, which will make the ordering process easier.
After successfully logging in, you can add the desired products to your cart and proceed to checkout by clicking the 'Proceed to Checkout' button.
In the next step, "Shipping" you can enter the delivery address or select it by clicking the "Ship Here" button if you have saved addresses in your customer account. Then click "Continue".
In the second and final step, you can choose your preferred payment method and specify and save a different billing address—if it differs from the shipping address—by unchecking the "Same address for billing and shipping" box.
Once you have all the desired products in your cart and have provided all necessary delivery and payment details, please read and accept our terms and conditions and the cancellation policy. You can then complete your order by clicking the "Place Order"button.
If you create a customer account with us, you will enjoy many benefits.
In your customer account you can:
Simply click on "My Addresses" in your customer account. Here, you can change, delete, or add shipping and billing addresses at any time.
Note: If you want to change the shipping and/or billing address for an already completed order, please contact our support team.
You can easily change your email address and password at any time in your customer account under "Edit Account Information".
You can easily reset your password here. Enter your email address and the “Captcha number and letter code” and then click on “Reset my password”. You will then automatically receive an email and you can enter a new password for your customer account.
If you would like to delete your customer account, please contact our support team.
To ensure that your customer account and the stored customer data can be deleted properly and in accordance with the GDPR regulations, please provide the following information in your request:
All information about the payment methods we currently offer, you can find here.
You can download invoices at any time in your customer account or (without an account) here.
You can find all important information about shipping, delivery time and delivery here.
Note: Please note that for the payment method "Prepayment" the delivery time begins only after the payment has been received and that there is no shipping and no delivery on Saturdays, Sundays and public holidays.
If there is a delay in delivery, you will be informed via email.
You can find all important information about shipping costs here.
You can find all important information about shipping, delivery time and delivery here.
You can find all important information about shipping, delivery time and delivery here.
To ensure you don’t end up empty-handed for a special event (Christmas, Easter, etc.), we kindly ask that you complete your order at least 7 business days before the event. To be on the safe side, we recommend placing your order even 10 business days in advance.
Note: Please keep in mind that for payment methods like "prepayment" the delivery period only starts as soon as the payment has been received. Additionally, there is no shipping or delivery on Saturdays, Sundays, or on regional and national holidays in Austria.
As soon as your order has been shipped, you will receive a shipping confirmation including tracking number by email.
You can find all information about shipping and delivery here.
In case of delivery issues, questions, or technical problems, please contact our support team.
Please check the shipment tracking - it is possible that your package has been left at the nearest office or parcel store of our shipping partner.
In case of delivery issues, questions, or technical problems, please contact our support team.
If you were not at home during delivery, your package will automatically be left at the nearest office or pickup location for collection. Usually, you will be notified by the shipping partner so that you can pick up your package.
If the package is not collected within a certain period (around 1–2 weeks), it will be returned to the sender. If you would like your package to be left at a specific location when you are not home, you can request a drop-off permit at the shipping partner. Please note, however, that with such approval, the recipient must assume liability, when the package is missing or damaged.
For delivery issues, questions, or technical problems, please contact our support team.
We apologize for the incorrect delivery. Please contact our support team in this case.
Important: Please send us photos of the incorrect product/products for internal documentation. Thank you!
We apologize for the damage on your order during transit. Please contact our support team in this case.
Important: For internal documentation and to process the claim with our shipping partner, please send us photos of the damage (affected product, outer and inner packaging). Thank you!
You can find all important information about returns and exchanges here.
As soon as the returned goods have arrived safely at the responsible logistics and have been checked, we will issue a credit (refund) for you. This process may take a few days.
The refund (credit) will be processed automatically through the payment method selected at the time of the order.
Note: If you used the payment method "prepayment," please provide us with your bank details (IBAN and BIC) so that we can request a refund through our accounting department. Thank you!
Just enter the name of the product into the search bar and you will immediately see the most relevant suggestions for search terms, categories, products, and pages with matching content.
If the search is not successful, here are a few tips:
If the desired product cannot be found in the shop, this may be due to the following reasons:
If you have any questions or technical issues, please contact our support team.
We appreciate every suggestion and will try to include the desired product or brand in our range. However, we cannot make any promises. Thank you for your understanding!
For product requests, please contact our support team.
Product images used to describe the goods are example photos. They do not always represent the item exactly but are meant for illustration purposes. Depending on the screen or device used, colors and sizes may appear differently. The description of the specific item is the deciding factor.
You are welcome to rate products you have bought from our shop. However, product ratings are only possible with a logged-in customer account. If you do not have an account yet, you can create one here.
To leave a rating, go directly to the desired product in the shop. If you scroll down a bit, you can rate the product using stars or write a personal review.
When writing a product review, please follow these guidelines:
The review should not relate to our customer service or order or shipping processing. Focus just on the product you want to review and your actual experience with it. Include specific details about the pros and cons of the product. Please also remember that the purpose of this review is to provide support to other customers who are considering purchasing this product.
We reserve the right to delete or block a product review if it contains any of the following:
Note: If you would like to provide general feedback about our product range, pricing, order processing, delivery, or similar, please contact our support team.
If you have discovered an error in our online shop, please don't hesitate to let us know. If possible, please send a screenshot of the error or error message directly to office@austriansupermarket.com. Thank you for your help!
If you would like to give general feedback about our product range, pricing, order processing, and delivery, or other ideas and suggestions, please contact our support team. Thank you for your help!
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